Grooming appointments currently limited - 2026 waitlist. Thank you for Your enquiry!
Grooming appointments currently limited - 2026 waitlist. Thank you for Your enquiry!
We operate a 24 hours cancellation policy. No shows to confirmed appointments or last minute cancellations will be charged at the 50% price of your booking.
If you are 30 mins late or more we may need to reschedule the appointment as the delay impacts the whole day`s schedule.
At our salon, your dog's safety is our top priority during the grooming process. When a dog's coat becomes severely matted, attempting to de-mat it without shaving can cause significant pain, stress, or injury to the dog. In such cases, shaving is often the safest and most humane option.
A Matted Dog Release Form is a legal document that releases the groomer from liability in the event of injury during the removal of severe matting. These injuries may include, but are not limited to, skin irritation, clipper sensitivity, minor nicks, or the uncovering of pre-existing skin conditions. In some cases, veterinary care may be required afterward.
By signing this form, pet owners acknowledge the risks associated with removing matted coat and give their consent for the groomer to proceed with the method deemed safest for the dog. This ensures transparency and helps protect the well-being of the dog as well as the professional integrity of the groomer.